True Bypass Signal Routing Solutions

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Custom Shoppe


Ordering Information and Refund Policy


To order: We accept PAYPAL (send payment to: customerservice@loooper.com).  Be sure to include the correct shipping amount with payment, as well as payment for upgrades, custom options, Blue or White LED's.  Please note: All orders MUST be in U.S. Dollars.

Also be sure to note any specifics (such as LED colors, layout, etc) for your order in the "Add Special Instructions To The Seller" box while checking out.  This will be available on the "Review your information" page when checking out (right below the "Shipping Address").

Most standard (non-custom) orders ship within 7-10 business days.  Custom orders are on a schedule, e-mail us for lead times.

Order cancellations:  If you need to cancel an order, please email us, and we will issue a full refund.  Please note, orders CANNOT be cancelled once the build has started.  We can issue a prorated refund depending on the order and circumstances.

15% restocking fee for normal returns which are still new and in original condition.  If the item is damaged, altered or worn, we reserve the right to prorate or refuse the refund.  DO NOT return a unit without first attaining a RETURN AUTHORIZATION NUMBER.  Any items without return authorization number will be refused.

Refunds NOT available for customized units, although special circumstances may apply, at our discretion.  A unit that has anything more than standard loops and tuner mute is typically considered customized (or in the case of A/B type switching devices, anything that is out of the norm of what is listed on the page).